Support

Customer support

Last updated: October 17, 2026

Need help with access, a payment, a refund or a cancellation? Our team answers every message within 1–2 business days (Monday to Friday, 9:00–18:00, Brasília time).

To help us answer faster, include the email used at checkout and the product name.

Common questions

I didn't receive my access. Check your spam or promotions folder for the confirmation email. If it isn't there, contact us and we'll resend it.

How do I log in? Open the link in the confirmation email and sign in with the same email you used at checkout.

How do I cancel my subscription? Send us a message by email or WhatsApp. Cancellation stops future charges immediately.

How do I get a refund? See our Refund & Cancellation Policy — you have 7 days from purchase.

I see a charge I don't recognize. It appears as JTOFLOW. Contact us and we'll identify the order or refund it.

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